Ovo Energy
Prices, Reviews, & How To Get In Touch
Ovo Energy quickly boosted its rankings amongst the bigger supplier names out there, despite only being around since 2009 by keeping its promise to provide cheaper greener energy via its sustainability plan in 2019, and exceptional customer service.
As part of the Ovo Group, a subsidiary of Imagination Industries Ltd, Ovo Energy is British-owned and based in Bristol.
Its green electricity they supply is sourced from wind farms across the UK, including Gloucestershire, North Wales, and the burning of landfill gas. Ovo Energy sources its gas from the National Grid.
| Features | Service Offered |
|---|---|
| Online Billing | Yes |
| Direct Debit | Yes |
| Smart Meters | Yes |
| Mobile App | Yes |
| Flexible Payment Options | Yes |
| Additional Services | No |
| Green/ Renewable Energy | Yes |
| Trustpilot Review | 4.2/5 |
| Optional Paper Billing | No - 100% paperless |
| Priority Register | Yes |
Ovo Energy has an overall Great rating on Trustpilot, scoring 4.2 out of 5 stars based on approximately 119,000 reviews. With 69% being 5-star ratings and 11% being 1-star ratings, this indicates a fantastic experience for most customers.
After a brief look into the comments, we noted that their customer services team are polite and efficient when dealing with customer queries, their meter installation process was very straightforward, and customers' issues were dealt with very quickly over the phone.
Some of the negative comments were centred around previous SSE customers being switched over to Ovo, and facing difficulties with overcharging and being unable to get through to a customer service agent to resolve their issue.
This tariff is available for new and existing customers. There is no set contract, pricing is reviewed every 3 months, and you don’t have to pay an early exit fee should you choose to leave/ change tariffs.
This tariff is a 12-month fixed contract available for new and existing customers, where pricing is reviewed at the end of each contract. There is also an early exit fee of £75 for each fuel.
This tariff is a 12-month fixed contract available for new and existing customers, where pricing is reviewed at the end of each contract. There is also an early exit fee of £75 for each fuel.
This tariff is a 12-month fixed contract available for new and existing customers, where pricing is reviewed at the end of each contract. There is also an early exit fee of £75 for each fuel.
Pay Monthly Customer Service Phone: 0330 303 5063 (Monday - Friday, 9 am to 5 pm)
Pay As You Go Customer Service Phone: 0330 175 9669 (Monday - Friday, 8 am to 8 pm | Saturday - Sunday, 9 am to 5 pm)
They also have a webchat feature available on their website.
When you switch through Dealtopia, we can also contact your chosen supplier, saving you time and effort and allowing you to concentrate on running your business.
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