npower Business Solutions Powered by E.on
Prices, Reviews, & How To Get In Touch
npower Business Solutions provides a range of energy contracts with individual business aims in mind. They pride themselves on a variety of flexible products and services to make energy consumption more understandable and manageable for their customers.
By working with each business personally, npower Business Solutions has an understanding that each customer has different priorities and problems, and works together to support and provide insights.
npower Business Solutions also equips businesses with the tools and knowledge to support their net zero goals. They aim to push a greener future with energy reduction solutions and generation. Working alongside more than 20,000 businesses from a range of multiple industries they are the UK’s number one business electricity supplier. Their knowledge and skill in the energy marketplace is in-depth and they aim to pass this on to their customers.
In January 2019, npower became a subsidiary of E.on UK, supplying gas and electricity to corporate businesses, SMEs and commercial.
*They offer 100% renewable energy through their Business Renewable: REGO Backed Electricity tariff.
| Features | Service Offered |
|---|---|
| Online Billing | Yes |
| Direct Debit | Yes |
| Smart Meters | Yes |
| Mobile App | No |
| Flexible Payment Options | No |
| Additional Services | No |
| Green/ Renewable Energy | Yes - Business Renewable: REGO Backed Electricity tariff |
| Trustpilot Review | 4.2/5 |
| Optional Paper Billing | Yes - You can request a copy invoice |
npower Business Solutions Trustpilot customer reviews are through E.on, who have an overall Great rating on Trustpilot, scoring 4.2 out of 5 stars based on approximately 60,000 reviews. 73% are 5-star ratings and 15% are 1-star ratings, indicating a good experience for most customers.
We filtered the comments by “npower” and most customers were happy about the customer service, as communications on pricing were easy to understand and helpful website. However, some of the more negative reviews were centred around being overcharged and how long it takes to resolve an issue.
npower Business Solutions has 4 main contracts for large businesses to choose from, as well as fixed tariffs that you can tailor to suit your business needs.
They also offer mid-term reviews on their Fixed Certainty tariff and every tariff above is provided with business renewable power.
Customer Service Phone: 0800 138 2322
They don’t have a direct email address for customers, but they do have a contact form on their website which is usually responded to within 5 working days.
If you are a npower SME, Micro Business or Residential customer, you will be on an E.ON Next service, and you can contact them via their website.
When you switch through Dealtopia, we can also contact your chosen supplier for you, saving you time and effort and allowing you to concentrate on running your business.
Businesses are always advised not to cancel their commercial energy contracts before the opening of their renewal window. This helps you avoid early exit penalty charges.
If you want to terminate your energy contract with nBS, all you have to do is contact you to let them know you want to leave. You can get in touch with them by phone on 0800 138 2322. Their customer support team is available Monday - Friday 9 am-5 pm, excluding bank holidays.
When you cancel, you won’t need to supply a final meter reading, your new supplier should do this for you. You’ll need to pay your final bill which covers your remaining balance. From there, you should be free to move forward with your new supplier.
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