EDF Energy
Prices, Reviews, & How To Get In Touch
EDF are a part of the Big 6 energy suppliers and is considered one of the largest suppliers in the UK. They are Britain’s biggest generator of zero-carbon electricity, supplying domestic, business, and commercial.
They are a part of Electricite de France, and they currently handle more than 5.7 million customers with around 13,000 members of staff. Being such a large supplier, EDF has also taken on the customers of other energy suppliers who had stopped trading, like Green Network Energy, iSupplyEnergy, Solarplicity, and many more.
EDF aims to contribute to the cut in UK carbon emissions to achieve net zero in the future by generating wind, nuclear, and solar energy.
If you were previously an Opus Energy business customer, your contract will be transferred over to EDF Energy by September 2024.
| Features | Service Offered |
|---|---|
| Online Billing | Yes |
| Direct Debit | Yes |
| Smart Meters | Yes |
| Mobile App | No |
| Flexible Payment Options | No - Monthly Only |
| Green/ Renewable Energy | Yes - On Renewable Tariff Only |
| Trustpilot Review | 4.2/5 |
EDF has an overall Great rating on Trustpilot, scoring 4.2 out of 5 stars based on approximately 65,000 reviews. 73% are 5-star ratings and 15% are 1-star ratings, indicating a great experience for customers.
In the comments, most customers are happy about the customer service, as their issues were resolved over the phone. However, some of the more negative reviews were centred around overcharging and facing issues with smart meters.
All above tariffs are paid by Direct Debit only.
*Personalised quotes for Large Businesses.
| EDF Energy | Electricity Prices | Gas Prices |
|---|---|---|
| Day Rate | 26.7p | 7.6p |
| Standing Charge | 75p | 45p |
| Annual Cost | £6,954.11 | £2,064.25 |
*prices updated for March 2025, based on a 2-year contract (25,000 kWh annual consumption)
Energy for Home Customers
If your account number starts with 67:
(Monday to Friday, 7 am - 11 pm; Weekends, 8 am - 8 am)
If your account number starts with A:
(Monday to Thursday, 8 am - 6 pm; Friday, 8 am - 4 pm; Weekends - Closed)
Energy for Business Customers
(Monday to Friday, 7 am - 11 pm; Weekends, 8 am - 8 pm)
(Any time)
(Monday to Friday, 8 am - 6 pm | *not available for ‘online only’ customers)
When you switch through Dealtopia, we can also contact your chosen supplier, saving you time and effort and allowing you to concentrate on running your business.
If you want to cancel your energy contract with EDF, all you have to do is contact them. You can reach their team on 0808 101 5188, Monday to Friday 8 am to 8 pm and Saturday 9 am to 3 pm. Alternatively, you can email them at [email protected]. Once you’ve received your final bill and paid it, you’re free to move forward with a new energy supplier.
Please note, that if you’re cancelling your tariff before its end date, the supplier typically charges £40 per fuel for domestic contract cancellations.
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