British Gas Lite

What is British Gas Lite?

You’ve most likely heard of British Gas, one of the largest energy suppliers in the UK, but did you know they also provide energy to small businesses under another subsidiary company, British Gas Lite?

British Gas Lite was born in 2018 and offers small businesses fixed-rate prices at competitive rates and intends to be a simple-to-use solution for cheaper energy. They are owned by Centrica Plc, which also owns the larger company, British Gas.

You can manage your account entirely online, including speaking with customer services. This is a way British Gas Lite claims to keep their overheads low and to pass these savings onto their customers. Being entirely online could be useful for you and your business as it offers you more control and can easily monitor your spending via electricity smart meters.

This supplier is a great option for forward-thinking small businesses that want to save on their energy costs and are comfortable with managing their account online. Professional energy support can be easily accessed online through webchat.

*British Gas Lite also installs electricity smart meters at no extra cost, usually as part of their fixed-price plans.

British Gas Lite Trustpilot Reviews

British Gas Lite has an overall Poor rating on Trustpilot, scoring 2.5 out of 5 stars based on approximately 3,000 reviews. 42% are 5-star ratings and 39% are 1-star ratings, indicating a mixed bag for customer experience.

In the comments, we can see that some customers are unhappy about the customer services being online only, as they usually have to wait for a solution, whilst other comments complained about how their contracts were auto-renewed without notification and then overcharged.

Some positive comments state how easy it was for them to switch to British Gas Lite and that they gave better 1-year fixed deals than anywhere else they had looked.

British Gas Lite Prices & Tariffs

You can choose from a range of fixed tariffs for your business energy, with contracts ranging between 1 and 3 years. British Gas Lite offers smart meters to all their customers, with metering options available on their online service. They also support traditional metering, however, British Gas Lite doesn’t offer support to multiple site businesses or those that have more than one meter.

What Is British Gas Lite’s Contact Number?

As British Gas Lite allows you to manage your entire account online, you can contact their customer services team, via their webchat function. This feature is available Monday to Friday, 9 am - 5 pm.

They also have a dedicated phone number after the webchat service has closed, available on evenings, weekends, and bank holidays.

British Gas Lite Phone Number: 01253 501 478

When you switch through Dealtopia, we can also contact your chosen supplier for you, saving you time and effort and allowing you to concentrate on running your business.

British Gas Lite’s webchat team is available 9 am - 5 pm Monday to Friday. Their head office address is Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD. 

You can get helpful information from the supplier’s Help & FAQ section, where you’ll find guides and answers to frequently asked questions. If an energy emergency occurs at your premises, head to their emergency guide. 

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